WIDEvision FAQ
1. I have missed the deadline to view and order the class photos. Am i still able to order?
Yes! You are still able to order your child’s photos. Here is how you can order them.
- Click on the “Contact Us” tab
- Fill up the “Photo orders” form accordingly
- Follow the instructions closely
Note: As the deadline was closed, your orders will be processed as soon as possible. Priority will be given to orders that were placed before the deadline.
2. I am unable to view the photos online. How do I view the photos?
Do ensure that the link and password (case-sensitive) given by the school in the Parents Gateway portal is keyed in correctly. Otherwise, the website might be experiencing high traffic, we suggest you try again in 20-30 minutes. If you are still experiencing issues, do call us at +65 6842 7790.
3. I am unable to checkout my orders. How do I checkout?
At the checkout page, you will be prompted to input your preferred username and password. Please input your preferred username and password into the appropriate blanks. You need not go through an account creation process. Simply fill in your preferred username and password.
4. I have already made payment, however I did not receive any confirmation email for my order. How do I know my payment is successful?
Granted you have followed the steps closely on the payment details page, you will not receive any confirmation email. You will only receive an email or call from us if there are issues with your payment/order. Otherwise, your photo orders are complete and in good order.
5. When will I receive my photos?
The photos will be delivered to the school in bulk order for distribution. All students must have the opportunity to view and purchase the class photos online. Hence, some bulk orders might experience slight delays. We seek your understanding on this.
6. Do you sell digital soft copies of photos?
Sorry, we regret to inform you that we do not sell digital soft copies at the moment.
7. I want to purchase previous years class photos, do you still sell them?
Yes! We do sell them on a case-by-case basis, as these photos are stored in our cold storage system. Do drop us an email at em***@wi********.sg for more information.
8. I am unable to log into my account that was previously used last year. What should I do?
Due to privacy issues, accounts are refreshed every academic year. Do indicate a new preferred username and password again.
9. I do not see my queries answered above.
For any other queries, kindly direct them to em***@wi********.sg or call +65 68427740. We will respond to them as soon as we can.
